Privacy and cookie policy

Glotera UAB, reg. code 125560196, business address A. Juozapavičiaus g. 3, Vilnius, Vilnius, (hereinafter referred to as “Glotera”) highly values and seeks to protect the privacy of its customers, and therefore, in this Privacy and Cookie Policy (hereinafter referred to as the “Policy”), we seek to provide a clear and transparent presentation of the principles of collecting and using information on our website, as well as other information about the Glotera’s provisions and principles in the field of ensuring personal data protection.

We apply this Policy when you visit the Glotera website, make your own booking in the reservation system, fill in an enquiry form, or subscribe to newsletters. This Policy is also intended to inform you about other personal data processing operations carried out by Glotera and the main provisions designed to ensure your privacy. This Policy does not apply when you browse other companies’ websites or use third-party services by connecting through the Glotera network.

When processing personal data, we comply with the requirements of the European Union Data Protection Regulation 2016/679, the Republic of Lithuania Law on Legal Protection of Personal Data, the Republic of Lithuania Law on Electronic Communications, and other related legal acts, as well as with the instructions of the controlling authorities.


In order to ensure transparency and responsible processing of personal data, we inform you that Glotera processes personal data for the following purposes:

  • Provision of services, consulting and communicating with clients;
  • carrying out direct marketing, including sending newsletters;
  • other purposes related to internal administration, such as the processing of data of Glotera employees.

What personal data is collected and processed?

Glotera collects and processes the following categories of personal data:

  • basic data that are necessary for the purposes listed above: name, surname, personal identification number and date of birth, contact details, etc.;
  • data necessary for the provision of services: order data, billing information, data related to payments, etc.;
  • data relating to the use of the services, such as volumes of use of the service, etc.;
  • other data which are collected on the basis of your consent and which are defined in detail at the time consent is requested from you.

On what legal grounds can your personal data be collected?

Glotera may only collect your personal data on the basis of the lawful grounds for processing specified in the legislation. This is the legal basis for the initiation into and performance of a contract where you enter into a service or other contract with Glotera. Glotera’s legitimate interests may also be the basis for processing of personal data, for example when Glotera sends out newsletters and information about its services. Your consent is another basis on which Glotera may collect and process personal data (for example for direct marketing, personalised offers based on individual client analysis or otherwise). Glotera may also process your personal data in order to comply with legal obligations (to comply with regulatory requirements, to respond to lawful requests from national authorities or municipalities, etc.), or on other lawful processing grounds.

How long is your data stored?

Glotera shall not store your personal data for longer than the purposes of processing or the legislation requires, provided that the legislation provides for longer storage. Personal data is generally retained for as long as the contractual relationship may give rise to legitimate claims or as long as necessary for the exercise and protection of Glotera’s legitimate interests. Personal data that are no longer required shall be destroyed.

When processing personal data, Glotera may assign you to a certain CLIENT category, but only insofar as it is related to the offer, in order to enable Glotera to provide individual offers, to tailor the content to the user’s interests, and to inform them about the services.

Glotera takes all possible measures to ensure that personal data is processed accurately, fairly and lawfully, and that it is processed only for the purposes set out in the law, in strict compliance with the clear and transparent requirements for the processing of personal data set out in the law.

To whom does Glotera provide or may provide personal data?

  • To other persons only in the cases and according to the procedures set out in the applicable legislation. Personal data is only transferred within the Republic of Lithuania and/or to other European Union countries.
  • To companies handling joint debtor files or administering debts.
  • To a court of law or other public authorities including law enforcement agencies, to the extent that such provision of information is required by law.
  • To other persons with your consent, provided that such consent is obtained on a case-by-case basis.


We responsibly protect the data we collect about visitors to the Glotera website against loss, unauthorised use or alteration. The room where the collected data is stored is physically secured to prevent access by persons not employed by Glotera. In addition, the database storing Glotera’s website visitor data is protected against unauthorised access via computer networks.


On the Glotera website, by entering your email address, you can subscribe to newsletters that will allow you to be the first to know about special offers and news from Glotera. Once you have entered your email address and subscribed to the newsletter, we will send a confirmation link to the email address you have provided.

Once you have subscribed to the newsletter, your email address will be used by Glotera on the basis of your consent, which you can withdraw at any time. We may pass on your email address to third parties providing specialised services for the sole purpose of sending the newsletter to you.

After sending the newsletter, Glotera may collect statistical data about your behaviour, such as whether you have opened the email, which links you have clicked on.

We will process your email address for the purpose of sending newsletters until you unsubscribe from receiving Glotera offers. You can unsubscribe from Glotera’s newsletters by clicking on the relevant link at the bottom of the newsletter or by any of the other methods set out in this policy.


What are cookies?

A cookie is a small text file that a website places on your computer or mobile device browser when you visit a website. The next time you visit the website, this file can be read so that the website can recognise your computer or mobile device.

Why do we use cookies?

The information collected by cookies enables us to provide you with a more user-friendly browsing experience, to provide you with attractive offers and to learn more about website user behaviour, to analyse trends, and to improve the website, client service and the services provided by Glotera.

Glotera’s website routinely uses analytical cookies: we use these cookies to gain insights into how our visitors use the Glotera website. This allows us to optimise and improve our website, understand the effectiveness of our advertising and communications and ensure that we remain interesting and relevant. We may collect data about the web pages you have viewed, which pages you came from, which emails you opened and responded to and date and time information. This also means that we may use information about you and how you use this website, such as the frequency of your visit, the number of clicks on a particular page, the search terms used, etc.

Access to statistical data about visitors to Glotera’s website is provided by a Glotera employee working in Glotera’s marketing department, who is responsible for analysing this data and improving the website.

Technical records may also be accessed by Glotera’s partners who provide content management tools for the Glotera website.

The Google Analytics tool is provided by Google Inc. in the USA and they also have access to the statistical data collected by this tool. Google Inc. is committed to the EU-US Privacy Shield Principles, which ensure that the service provider complies with EU privacy standards. This provider is also subject to contractual privacy obligations. You can read about this at

What are your options?

When you visit the Glotera website, you can choose whether to use cookies. You can manage and/or delete cookies according to your preferences. You can choose which cookies you want to accept and which you want to reject in the settings of Internet Explorer, Safari, Firefox, Chrome or another browser. You can delete any cookies that are already on your computer, and most browsers allow you to set your browser to prevent cookies from being stored. The location of these settings depends on the browser you are using. Most web browsers have options in their setting that allow you to:

  • check what cookies are stored and delete individual cookies;
  • block third-party cookies;
  • block cookies from specific websites;
  • block the sending of all cookies;
  • delete all cookies when you close your browser.

If you do not agree to the placing of cookies on your computer or other device, you can withdraw your consent to their use at any time by changing your settings and deleting the cookies you have placed. If you choose to delete cookies, please note that any options you have set will also be removed. In addition, blocking cookies altogether will prevent many websites from working properly. For these reasons, we do not recommend that you disable cookies when using the Glotera website.

To learn more about cookies and how to manage or remove them, simply visit and your browser’s help page.

Information about the cookies we use

Our website contains links to the websites of other individuals, companies or organisations. Please note that Glotera is not responsible for the content of such websites or the privacy practices employed by them. Therefore, if you follow a link from Glotera’s website to other websites, you should consult their privacy policies separately.



Your Personal Data is processed responsibly and securely. When establishing measures for the processing of personal data, as well as during the processing of the data, we implement appropriate technical and organisational measures for data protection, as set out in the legislation, to protect the personal data we process from accidental or unlawful destruction, damage, alteration, loss, disclosure or any other unauthorised processing.

Glotera employees are under a written obligation not to disclose or distribute to third parties any information obtained in the workplace about the company’s clients, including visitors to the Glotera website.

Personal data security measures are determined in accordance with the risks involved in the processing of personal data.


You have the right to:

  • contact Glotera with a request for information about the processing of your personal data by Glotera, where and how the personal data is collected and how it is processed by Glotera;
  • request Glotera to correct your personal data and/or to suspend the processing of such personal data, except for storage, in the event that, after consulting the personal data, you find that the data is incorrect, incomplete or inaccurate;
  • request Glotera to erase personal data or to suspend the processing of such personal data, except for storage, in the event that, after consulting your personal data, you establish that the personal data are being processed unlawfully or fraudulently, or that the processing of personal data is excessive, or if there are any other grounds laid down by law;
  • object to the processing of your personal data where the processing is carried out or intended to be carried out for direct marketing purposes, or on the basis of a legitimate interest pursued by Glotera or by a third party to whom the personal data are provided.
  • obtain personal data relating to you that you have provided to Glotera in a structured, commonly used and computer-readable format and to transmit such data to another controller, or to require Glotera to transmit such personal data directly to another controller where this is technically feasible (the right to data portability).

To exercise your rights or to make a complaint, you can contact the Glotera Data Protection Officer by email at You can also contact the State Data Protection Inspectorate, but we will always endeavour to resolve any issues directly with you.

Precise location in background for mTrip application
The mTrip app collects location data to display the real-time risk alerts and personalized assistance notification features, even when the app is closed and not in use. This option can be changed later by going to the device settings.

If you have any questions about the information contained in this Privacy Policy, please feel free to contact Glotera in any way that is convenient for you:

  • by email at;
  • by phone at +370 5 2102217;
  • in writing at A. Juozapavičiaus g. 3, LT-09310 Vilnius;
  • by visiting the Glotera office.

Privacy Policy last updated on 17/05/2024